Find answers to common questions about our products and services
Noir Camélia London is a luxury modest-fashion brand operated from Birmingham, United Kingdom (561 Warwick Road, South Yardley, B11 2EX). The brand has a London-inspired aesthetic and ships worldwide.
Yes. Every piece is genuine and handcrafted in strictly limited quantities — we do not mass-produce. New capsule collections are released seasonally.
Our abayas and jubbas are available in sizes ranging from XS to XXL. Please refer to our size guide on each product page for detailed measurements.
We provide detailed size guides on every product page. Measure your bust, waist, and hips, then compare with our size chart. For custom sizing, please contact our support team.
Our abayas are crafted from premium fabrics including Nidha, Crepe, Chiffon, and Soft Cotton. Each product page specifies the material used.
Most of our abayas require dry cleaning only. For cotton blends, gentle machine wash is recommended. Always check the care label on your garment.
Yes, we accept returns within 7 days of delivery. Items must be unworn, unwashed, and with all tags attached. We don't offer direct exchanges - please return and place a new order.
UK orders: 1-3 business days. International orders: 5-10 business days. Processing time is 2-5 business days.
Yes, we ship worldwide! International shipping typically takes 5-10 business days. Customs duties may apply based on your country's regulations.
Once your order is shipped, you'll receive a tracking number via email. You can also track your order from your account dashboard.
Absolutely! We use secure SSL encryption and trusted payment processors (Stripe) to ensure your payment information is completely safe.
Orders can be cancelled within 24 hours of placement. Please contact us immediately if you need to cancel your order.
Yes! We offer custom sizing and design services for special occasions. Please contact our support team for more information.
Of course! Our customer support team is available 24/7 via email at info@noircamelia.com or through our contact form.
Yes, we offer premium gift wrapping for all orders. Please select the gift wrapping option at checkout.
Yes! From everyday wear to weddings and formal events, our collection includes styles for every occasion.
For embroidered pieces, we recommend dry cleaning only to preserve the intricate details.